Help Center

How can we
help?

Find answers in our docs, browse FAQs, or reach out directly. We're here every step of the way.

Documentation

Everything you need, organized.

AI Scribe

Record a consultation, watch it transcribe live, and use the transcript to fill in the chart around it. Every proposal is reviewed by you before it lands in the record.

Analytics & Graphs

Two different reporting surfaces: a clinic dashboard covering bookings, billing and providers, and a graph builder that plots what clinicians record in smart blocks over time.

Charts (Clinical Notes)

Charts are the clinical documentation system in Zdrovia: rich-text notes that also hold structured Smart Blocks, can be filled from a recorded consultation, and graph over time.

Forms

Zdrovia includes a full-featured form builder for patient intake, visit documentation and consent. Build a form once, then deliver it through the portal, a kiosk, a handoff link, or embedded in your own site.

Insurance

Keep insurance providers and patient policies on file, and work claims through a queue from pending to collected, including appeals and denials.

Inventory Management

Track clinical supplies and retail products: stock levels, dispensing at the point of care, cost vs. patient price, expiry, reorder alerts, and what you sell online.

Invoices & Billing

Create, send, and get paid on patient invoices: services rendered, products dispensed, packages, tax, tips and insurance, settled through your connected payment account.

Messages

A secure clinic inbox for talking to patients. Threads live in the URL, unread counts are per staff member, and an invoice or a file can be attached straight into the conversation.

Navigation Reference

Zdrovia uses a persistent left sidebar for navigation. This page is a complete reference of every route, sidebar section, and shortcut in the app.

Patient → Record → Visit Hierarchy

Zdrovia organizes clinical care around patients, service lines, services and visits. Understanding this model is essential: almost every feature attaches to one of these levels.

Patient Instructions

Reusable pre and post-appointment instructions: written once, attached to a service, and delivered to the patient in their portal, by message, or embedded in your own site.

Patient Portal

The patient-facing side of Zdrovia: booking, messages, documents, journals, invoices, insurance and a clinic shop, all under one patient login at /portal.

Patient Management

The Patients section is the hub for all patient records in your clinic. Search patients, create new ones, and work from a profile dashboard you arrange yourself.

Payments & Payouts

Connect a payment account and take money at the till, at checkout, from an invoice link, or as a booking deposit, then track payouts, documents, tips and sales tax.

Reviews

Ratings and comments patients leave after a visit, attributed to the visit and the practitioner who provided it.

Rooms & Services

Rooms define your physical clinic spaces. Services are what patients book, each with its own price, duration, paperwork, booking rules, deposit and tax treatment.

Schedule

A calendar view of every appointment at your clinic: day, week and month views, drag-to-reschedule, working hours, recurring appointments and a waitlist.

Smart Blocks

Smart Blocks are structured fields you drop into a clinical note: vitals, pain scores, range of motion, body diagrams, questionnaires. What you record in them is data, so it logs and graphs.

Staff, Commissions & Tips

Manage practitioners whether or not they have a login, let them work a shared terminal with a PIN, and track what they have earned in commission and tips.

Storefront, Packages & Promotions

Sell online: list inventory products in a patient-facing shop, bundle sessions and gift cards into packages, and run codes, private links and automatic offers against them.

Telehealth & Files

Run remote consultations over embedded video, and attach, annotate and share documents and images across patients, records and visits.

Treatments & Service Lines

A service line is the record a patient's visits, charts and forms hang off. Most of the time it looks after itself: creating a service creates its line, and you only reach for one when several services genuinely share one course of care.

Visits

A visit is a single appointment or encounter on a patient's record. It holds that appointment's forms, dispensed stock, telehealth session and files.

Get in Touch

Can't find what you're looking for?

Email Support

For non-urgent questions. We reply within one business day.

Send an email →

Live Chat

Chat with our team in real time. Available Mon–Fri, 9 am–6 pm ET.

Start a chat →

Book a Call

30-minute onboarding or support call with a Zdrovia team member.

Book a time →
FAQ

Frequently asked questions.

How do I migrate my patient data from my current EHR?

Export your data from your existing system (we support CSV exports from Jane, Cliniko, and most major EHRs) and send the file to your onboarding rep. We handle the import for you free of charge, subject to the size and complexity of the export; small, clean exports are usually live within a day or two, and larger or unusual data sets are scoped with you first. Self-serve import tools are available at any time.

Is Zdrovia PIPEDA compliant?

Yes. Zdrovia is built for Canadian privacy law - all patient data is stored on Canadian servers and handled under PIPEDA. Our infrastructure uses AES-256-GCM encryption at rest and TLS in transit. Zdrovia is built for Canadian practices, and we do not sign Business Associate Agreements at this time.

Can multiple clinicians share one Zdrovia account?

Absolutely. You can invite an unlimited number of team members. Each person gets their own login with configurable role-based permissions. Your admin sees scheduling but not clinical notes, for example.

Does Zdrovia work on mobile?

Zdrovia is a web application optimised for desktop use in a clinical setting. It works in mobile browsers, but we recommend a tablet or laptop for the best experience. Native iOS and Android apps are on our roadmap.

What happens to my data if I decide to leave?

Your data is always yours. You can export a full data archive at any time from Settings → Data Export. We provide your data in structured CSV and PDF formats within 24 hours of a request.

How does the AI note assistant work?

Zdrovia's note assistant uses voice dictation or typed input to generate a structured SOAP note draft. You review and edit the draft before saving. The AI never saves or sends data outside your account, all processing is done securely on our infrastructure.

Still stuck?

Our support team replies within one business day.

Email support →