After an appointment, a patient can leave a review — a rating out of five and an optional comment. Reviews land in the dashboard, attributed to the visit they are about.
Navigate to Reviews in the sidebar (/dashboard/reviews).
What a review shows
| Field | Description |
|---|---|
| Rating | One to five stars |
| Patient | Who left it |
| Visit date | The appointment it is about |
| Practitioner | The staff member who provided the visit |
| Comment | Optional free text |
| Submitted | When the review was left |
Where reviews come from
Patients leave reviews from the patient portal after a visit. There is nothing to configure — a completed visit is reviewable.
Reading them
Reviews are listed newest first. Each is tied to a real visit with a real practitioner, so a run of low ratings can be traced to a service, a time of day or a person rather than being an anonymous average.
Provider-level performance sits alongside this on Analytics under By Provider.
Tips
- Read the comments, not just the average. A 4.2 made of fives and ones is a different clinic from a 4.2 made of fours.
- Cross-reference a poor run against Visit Outcomes on Analytics — reviews often dip in the same weeks that cancellations spike, and the cause is usually scheduling rather than care.
- Reach out through Messages rather than a public reply. The thread is already on the patient’s record.